{"xsrfToken":"83080fae49fed90302a546f1223a6464efe488a1_lout","branding":{"id":"5","key":"fq7","name":"Madduck Support Channel","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/29fa93fc-7d2e-4a7c-bf4a-96e1a6b089b8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNDc3NWE4ZC0yMGNkLTQxMWMtOTczMi1lZWRlNDJkYjBlNmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI5ZmE5M2ZjLTdkMmUtNGE3Yy1iZjRhLTk2ZTFhNmIwODliOCI6WyJyZWFkIl19LCJleHAiOjE3MTE2MTcxOTcsIm5iZiI6MTcxMTYxNjU5N30.zQkI0EAcgy0JOJGZU88CNoqHG224cjyyzqfqFtOzjWE&client=24775a8d-20cd-411c-9732-eede42db0e6e&mode=fit","logoId":"29fa93fc-7d2e-4a7c-bf4a-96e1a6b089b8","isLogoAvailable":true,"helpCenterTitle":"Welcome to the madduck Help Center","sharedPortalName":"madduck","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the madduck Help Center","sharedPortalName":"madduck","localeDisplayName":"English (United States)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#388ee2","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/05d8275f-1f5e-4681-be13-5925b5c64fbe/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNDc3NWE4ZC0yMGNkLTQxMWMtOTczMi1lZWRlNDJkYjBlNmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA1ZDgyNzVmLTFmNWUtNDY4MS1iZTEzLTU5MjViNWM2NGZiZSI6WyJyZWFkIl19LCJleHAiOjE3MTE2MTcxOTcsIm5iZiI6MTcxMTYxNjU5N30.MmTZZbR_ykfNHJtKfdchI5h4kxkAZiZ2CUPyf6SmZN8&client=24775a8d-20cd-411c-9732-eede42db0e6e&height=300&mode=fit","bannerMediaApiFileId":"05d8275f-1f5e-4681-be13-5925b5c64fbe","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"5","key":"fq7","projectId":10015,"serviceDeskId":5,"name":"Madduck Support Channel","description":"<p>Welcome! You can raise a request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":false,"reqTypes":[{"id":"105","name":"Can't find my call records?","descriptionHtml":"","callToAction":"Can't find my call records?","introHtml":"","icon":10550,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[21],"key":""},{"id":"193","name":"CB 601 - How to block calls?","descriptionHtml":"<p>1) From the submenu you enter the blacklist page on the left 2) Enter Contacts and select the contact you want to block 3) Tab the Block key - The contact will be blocked 4) Report the person so that others cannot be disturbed by this person anymore.</p>","callToAction":"CB 601 - How to block calls?","introHtml":"<p>It describes in detail ''How to block calls?''</p>","icon":10588,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10588","groups":[29],"key":""},{"id":"194","name":"CB 602 - How to search phone numbers?","descriptionHtml":"","callToAction":"CB 602 - How to search phone numbers?","introHtml":"","icon":10589,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10589","groups":[29],"key":""},{"id":"195","name":"CB 603 - How to cancel your subscription?","descriptionHtml":"<p>We’d like to help, but the subscription is managed by Apple not by us. Therefore, you should cancel it from your iTunes account. There is a support article about how to manage Apple subscriptions: <a href=\"https://apps.apple.com/account/subscriptions\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://apps.apple.com/account/subscriptions</a> By the way, so sorry to hear you leave. Could you tell us, what was wrong with the app, why did you decide to leave? Just asking to improve our app and serve you better. Thanks for reaching out. Hope this helps. Have a great day.</p>","callToAction":"CB 603 - How to cancel your subscription?","introHtml":"","icon":10578,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[29],"key":""},{"id":"196","name":"CB 604 - How to get a refund?","descriptionHtml":"<p>Please don't worry. You can be sure that our teams will help you.</p>","callToAction":"CB 604 - How to get a refund?","introHtml":"","icon":10580,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10580","groups":[29],"key":""},{"id":"197","name":"CB 605 - I'm having trouble with Call Blocking","descriptionHtml":"<p>1) Make sure that you allow our application from Call Blocking & Identification settings. 2) Go to Settings 3) Tab Phone then call blocking & identificaiton 4) Enable Call Blocker Scam - Spam Lookup</p>","callToAction":"CB 605 - I'm having trouble with Call Blocking","introHtml":"","icon":10588,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10588","groups":[29],"key":""},{"id":"198","name":"CB 606 - Other - Write to us","descriptionHtml":"","callToAction":"CB 606 - Other - Write to us","introHtml":"<p>You can write to us on any subject.</p>","icon":10586,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","groups":[29],"key":""},{"id":"148","name":"CR 101 - How to record calls?","descriptionHtml":"<p>Our application records your incoming and outgoing calls successfully. The only way to record a call on the iPhone is to make a 3-way call. Here is how to record outgoing calls; 1) Open Call Recorder Save & Listen 2) Enter the number or use contacts 3) Tab the call button 4) The system will call our system number after than system will call your entered number 5) Tab Merge Call Button - How to record video: <a href=\"https://youtu.be/Jn0eD7RDb90\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://youtu.be/Jn0eD7RDb90</a></p>","callToAction":"CR 101 - How to record calls?","introHtml":"<p>It describes in detail how you can record your calls.</p>","icon":10567,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[21],"key":""},{"id":"149","name":"CR 102 - How to record Incoming calls?","descriptionHtml":"<p>1) When you receive a call, answer it and then 2) Open the Call Recorder - Save & Listen app 3) Tap the record button. And call the number that prompts up. You will have two simultaneous calls. 4) Tap \"Merge Calls\"Button - How to record incoming calls video: <a href=\"https://youtu.be/nqEypL8IDYI\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://youtu.be/nqEypL8IDYI</a></p>","callToAction":"CR 102 - How to record Incoming calls?","introHtml":"<p>It describes in detail how you can record your incoming calls.</p>","icon":10567,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[21],"key":""},{"id":"150","name":"CR 103 - How to transcribe your records?","descriptionHtml":"<p>Please tap the “T” letter for transcribe your records. Pick the language in the menu. Upload your records to the system. Your records will reach you as soon as possible.</p>","callToAction":"CR 103 - How to transcribe your records?","introHtml":"<p>Describes how you can transcribe call records</p>","icon":10569,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[21],"key":""},{"id":"151","name":"CR 104 - I can't find my call records?","descriptionHtml":"","callToAction":"CR 104 - I can't find my call records?","introHtml":"<p>If you can't find your call records, don't worry, we'll help you.</p>","icon":10570,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[21],"key":""},{"id":"152","name":"CR 105 - Merge Call Problems","descriptionHtml":"<p>In order to help you, we did a detailed research on the problem you are having about calling recording. As a result, we developed the following two solutions: 1. Update your mobile operator settings. Detailed explanation is available at the link here: <a href=\"https://support.apple.com/en-ca/HT201270\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://support.apple.com/en-ca/HT201270</a> 2. If there is no update request in the first method, you can call the customer support number of your mobile operator and say “I want my mobile operator settings to be updated”. When we recommend these solutions to other people who have this problem, we observe that the problem is mostly solved. We hope it helps you too. Have a nice day.</p>","callToAction":"CR 105 - Merge Call Problems","introHtml":"<p>We will help our users who have merge call problems.</p>","icon":10572,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10572","groups":[21],"key":""},{"id":"153","name":"CR 106 - How to record your calls automatically?","descriptionHtml":"<p>It’s not technically possible to record calls automatically on iOS. Apple does not allow it. For this reason, we can record the call records by making a group call. Thanks for reaching out.</p>","callToAction":"CR 106 - How to record your calls automatically?","introHtml":"","icon":10567,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[21],"key":""},{"id":"154","name":"CR 107 - Record download problems","descriptionHtml":"<p>The download time is directly proportional to the length of your call record. Your internet speed is also a factor affecting download time.</p>","callToAction":"CR 107 - Record download problems","introHtml":"<p>If you are having trouble downloading your records, this article will help you.</p>","icon":10573,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[21],"key":""},{"id":"155","name":"CR 108 - I don't have my own country on the service list","descriptionHtml":"<p>Our application can record phone calls in all countries. There are dedicated phone numbers for some selected countries; Australia, Brazil, Canada, Denmark, Israel, Japan, Mexico, New Zealand, Norway, Portugal, Russia, South Africa, Spain, Sweden, Switzerland, Turkey, UK, USA. In countries other than this, the application still works. In this case, the app will record the call using an international recording number. Often, we are adding dedicated numbers to countries where the application is being heavily downloaded. We have to add that we have a fairly rapid expansion strategy.</p>","callToAction":"CR 108 - I don't have my own country on the service list","introHtml":"","icon":10574,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10574","groups":[21],"key":""},{"id":"156","name":"CR 109 - The line is busy","descriptionHtml":"<p>Lines may ring busy due to the heavy use of our application. Try again after a short time and the problem will be resolved.</p>","callToAction":"CR 109 - The line is busy","introHtml":"","icon":10575,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10575","groups":[21],"key":""},{"id":"157","name":"CR 110 - How to share your records?","descriptionHtml":"<p>By pressing the “share” button on the registration line, you can share your records on the platform you want from the menu that appears.</p>","callToAction":"CR 110 - How to share your records?","introHtml":"<p>You can access all the information about sharing your records.</p>","icon":10576,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[21],"key":""},{"id":"158","name":"CR 111 - Your call recordings failed?","descriptionHtml":"","callToAction":"CR 111 - Your call recordings failed?","introHtml":"<p>Did your call recording fail? Don't worry, we'll help you.</p>","icon":10567,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[21],"key":""},{"id":"159","name":"CR 112 - How to change your subscription?","descriptionHtml":"<p>You can see our monthly and weekly subscription options from your iTunes account. You can switch to a desired package by selecting from that list. There is a support article about how to manage Apple subscriptions: <a href=\"https://support.apple.com/en-us/HT202039\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://support.apple.com/en-us/HT202039</a> Thanks for reaching out. Hope this helps. Have a great day.</p>","callToAction":"CR 112 - How to change your subscription?","introHtml":"<p>Provides information on how to change the subscription</p>","icon":10577,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[21],"key":""},{"id":"160","name":"CR 113 - How to cancel your subscription?","descriptionHtml":"<p>We’d like to help, but the subscription is managed by Apple not by us. Therefore, you should cancel it from your iTunes account. There is a support article about how to manage Apple subscriptions: <a href=\"https://apps.apple.com/account/subscriptions\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://apps.apple.com/account/subscriptions</a> By the way, so sorry to hear you leave. Could you tell us, what was wrong with the app, why did you decide to leave? Just asking to improve our app and serve you better. Thanks for reaching out. Hope this helps. Have a great day.</p>","callToAction":"CR 113 - How to cancel your subscription?","introHtml":"","icon":10578,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[21],"key":""},{"id":"161","name":"CR 114 - I was charged without my consent","descriptionHtml":"<p>The price of the app and the subscription information is clearly written on the first screen. And on the button (that you have to tap and enter your password) is written “Start Your Subscription”. We would like to help if there is any problems. Unfortunately the app is not free because we have fixed costs to develop and deliver the application to you. Thank you for your understanding.</p>","callToAction":"CR 114 - I was charged without my consent","introHtml":"","icon":10579,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10579","groups":[21],"key":""},{"id":"162","name":"CR 115 - How to get a refund?","descriptionHtml":"<p>Please don't worry. You can be sure that our teams will help you.</p>","callToAction":"CR 115 - How to get a refund?","introHtml":"","icon":10580,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10580","groups":[21],"key":""},{"id":"185","name":"Fax 401 - How to send fax?","descriptionHtml":"<p>1) Click Create a fax. Enter the phone number and country code you want to send. 2) Enter the sender information. 3) You can add and send documents with the add document from the content segment. You can reach me for further assistance. If you have any questions, let me know.</p>","callToAction":"Fax 401 - How to send fax?","introHtml":"<p>Describes ''How to send fax?''</p>","icon":10585,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10585","groups":[25],"key":""},{"id":"186","name":"Fax 402 - How to receive fax?","descriptionHtml":"<p>1) Enter the “outbox” menu in the upper left corner of the home page. 2) Switch to the “incoming” tab. 3) Then click the “buy a fax” button to buy a fax number. 4) Share this number with the person who will send you a fax. 5) You can view your incoming faxes from the same menu. If you need any other assistance, please let us know.</p>","callToAction":"Fax 402 - How to receive fax?","introHtml":"<p>Describes ''How to receive fax?''</p>","icon":10585,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10585","groups":[25],"key":""},{"id":"187","name":"Fax 403 - How to cancel your subscription?","descriptionHtml":"<p>We’d like to help, but the subscription is managed by Apple not by us. Therefore, you should cancel it from your iTunes account. There is a support article about how to manage Apple subscriptions: <a href=\"https://apps.apple.com/account/subscriptions\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://apps.apple.com/account/subscriptions</a> By the way, so sorry to hear you leave. Could you tell us, what was wrong with the app, why did you decide to leave? Just asking to improve our app and serve you better. Thanks for reaching out. Hope this helps. Have a great day.</p>","callToAction":"Fax 403 - How to cancel your subscription?","introHtml":"","icon":10578,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[25],"key":""},{"id":"189","name":"Fax 404 - Did your fax fail? ","descriptionHtml":"<p>Your fax sending process may fail for many reasons. One of the most common problems is that the number you entered is not a fax number or that the other party's fax machine is busy.</p>","callToAction":"Fax 404 - Did your fax fail? ","introHtml":"","icon":10585,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10585","groups":[25],"key":""},{"id":"188","name":"Fax 405 - How to get a refund?","descriptionHtml":"<p>Please don't worry. You can be sure that our teams will help you.</p>","callToAction":"Fax 405 - How to get a refund?","introHtml":"","icon":10580,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10580","groups":[25],"key":""},{"id":"139","name":"FX 103 Report a Bug","descriptionHtml":"","callToAction":"FX 103 Report a Bug","introHtml":"","icon":10476,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[25],"key":""},{"id":"104","name":"How to change your subscription ?","descriptionHtml":"<p>You can see our monthly and weekly subscription options from your iTunes account. You can switch to a desired package by selecting from that list. There is a support article about how to manage Apple subscriptions: <a href=\"https://support.apple.com/en-us/HT202039\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://support.apple.com/en-us/HT202039</a> Thanks for reaching out. Hope this helps. Have a great day.</p>","callToAction":"How to change your subscription ?","introHtml":"","icon":10550,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[28,26],"key":""},{"id":"101","name":"How to get a refund?","descriptionHtml":"<p>Please contact with us</p>","callToAction":"How to get a refund?","introHtml":"","icon":10469,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[26],"key":""},{"id":"163","name":"IR 201 - How to record video calls?","descriptionHtml":"<p>1) Open our application. 2) Tap the video call icon. 3) Invite your friend to the meeting with the “Share” icon. 4) Enter the conversation by tapping the “Join” button.</p>","callToAction":"IR 201 - How to record video calls?","introHtml":"<p>Describes how to make and record a video call.</p>","icon":10581,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10581","groups":[23],"key":""},{"id":"164","name":"IR 202 - How to record calls? ","descriptionHtml":"<p>1) Open our application. 2) Tap the “Call Record” icon. 3) The system will call our system number after than system will call your entered number 4) Tap Merge Call Button</p>","callToAction":"IR 202 - How to record calls? ","introHtml":"<p>It describes in detail how you can record your calls.</p>","icon":10567,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[23],"key":""},{"id":"165","name":"IR 203 - How to record Incoming calls?","descriptionHtml":"<p>1) Answer the call 2) Open our app 3) Press the record button that appears on the screen. 4) Call our system number that appears on the screen. 5) Tap the “Merge Call” button.</p>","callToAction":"IR 203 - How to record Incoming calls?","introHtml":"<p>It describes in detail how you can record your incoming calls.</p>","icon":10567,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[23],"key":""},{"id":"166","name":"IR 204 - Your call recordings failed?","descriptionHtml":"","callToAction":"IR 204 - Your call recordings failed?","introHtml":"<p>Did your call recording fail? Don't worry, we'll help you.</p>","icon":10567,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[23],"key":""},{"id":"167","name":"IR 205 - Merge Call Problems","descriptionHtml":"<p>In order to help you, we did a detailed research on the problem you are having about calling recording. As a result, we developed the following two solutions: 1. Update your mobile operator settings. Detailed explanation is available at the link here: <a href=\"https://support.apple.com/en-ca/HT201270\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://support.apple.com/en-ca/HT201270</a> 2. If there is no update request in the first method, you can call the customer support number of your mobile operator and say “I want my mobile operator settings to be updated”. When we recommend these solutions to other people who have this problem, we observe that the problem is mostly solved. We hope it helps you too. Have a nice day.</p>","callToAction":"IR 205 - Merge Call Problems","introHtml":"<p>We will help our users who have merge call problems.</p>","icon":10572,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10572","groups":[23],"key":""},{"id":"168","name":"IR 206 - How to share your records?","descriptionHtml":"<p>By pressing the “share” button on the registration line, you can share your records on the platform you want from the menu that appears.</p>","callToAction":"IR 206 - How to share your records?","introHtml":"<p>You can access all the information about sharing your records.</p>","icon":10576,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[23],"key":""},{"id":"170","name":"IR 207 - Records download problems","descriptionHtml":"<p>The download time is directly proportional to the length of your call record. Your internet speed is also a factor affecting download time.</p>","callToAction":"IR 207 - Records download problems","introHtml":"<p>If you are having trouble downloading your records, this article will help you.</p>","icon":10573,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[23],"key":""},{"id":"169","name":"IR 208 - How to transcribe your records?","descriptionHtml":"<p>Please tap the “T” letter for transcribe your records. Pick the language in the menu. Upload your records to the system. Your records will reach you as soon as possible.</p>","callToAction":"IR 208 - How to transcribe your records?","introHtml":"<p>Describes how you can transcribe call records</p>","icon":10569,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[23],"key":""},{"id":"171","name":"IR 209 - I can't find my call records?","descriptionHtml":"","callToAction":"IR 209 - I can't find my call records?","introHtml":"<p>If you can't find your call records, don't worry, we'll help you.</p>","icon":10570,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[23],"key":""},{"id":"172","name":"IR 210 - The line is busy","descriptionHtml":"","callToAction":"IR 210 - The line is busy","introHtml":"","icon":10575,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10575","groups":[23],"key":""},{"id":"173","name":"IR 211 - I don't have my own country on the service list","descriptionHtml":"<p>Our application can record phone calls in all countries. There are dedicated phone numbers for some selected countries; Australia, Brazil, Canada, Denmark, Israel, Japan, Mexico, New Zealand, Norway, Portugal, Russia, South Africa, Spain, Sweden, Switzerland, Turkey, UK, USA. In countries other than this, the application still works. In this case, the app will record the call using an international recording number. Often, we are adding dedicated numbers to countries where the application is being heavily downloaded. We have to add that we have a fairly rapid expansion strategy.</p>","callToAction":"IR 211 - I don't have my own country on the service list","introHtml":"","icon":10574,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10574","groups":[23],"key":""},{"id":"174","name":"IR 212 - How to cancel your subscription?","descriptionHtml":"<p>We’d like to help, but the subscription is managed by Apple not by us. Therefore, you should cancel it from your iTunes account. There is a support article about how to manage Apple subscriptions: <a href=\"https://apps.apple.com/account/subscriptions\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://apps.apple.com/account/subscriptions</a> By the way, so sorry to hear you leave. Could you tell us, what was wrong with the app, why did you decide to leave? Just asking to improve our app and serve you better. Thanks for reaching out. Hope this helps. Have a great day.</p>","callToAction":"IR 212 - How to cancel your subscription?","introHtml":"","icon":10578,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[23],"key":""},{"id":"175","name":"IR 213 - How to change your subscription?","descriptionHtml":"","callToAction":"IR 213 - How to change your subscription?","introHtml":"<p>Provides information on how to change the subscription</p>","icon":10577,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[23],"key":""},{"id":"176","name":"IR 214 - How to get a refund?","descriptionHtml":"<p>Please don't worry. You can be sure that our teams will help you.</p>","callToAction":"IR 214 - How to get a refund?","introHtml":"","icon":10580,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10580","groups":[23],"key":""},{"id":"92","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[28],"key":""},{"id":"94","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[26],"key":""},{"id":"177","name":"SP 301 - How to scan documents?","descriptionHtml":"<p>1) Open our application. 2) Find the camera icon at the bottom. 3) Take a photo of your document by using the camera screen that opens. 4) The system will automatically scan your document. 5) If you wish, you can share your documents by tapping the “Share” button in the upper right corner.</p>","callToAction":"SP 301 - How to scan documents?","introHtml":"<p>It describes in detail how to scan documents</p>","icon":10582,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[22],"key":""},{"id":"178","name":"SP 302 - How to sign documents?","descriptionHtml":"<p>1) Open our application. 2) Find the camera icon at the bottom. 3) Take a photo of your document using the camera screen that pops up. 4) The system will automatically scan your document. 5) Tap the “Add” button from the menu below. 6) Select the appropriate option from the screen that appears. 7) Add your signature.</p>","callToAction":"SP 302 - How to sign documents?","introHtml":"<p>It describes in detail how to sign documents</p>","icon":10583,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10583","groups":[22],"key":""},{"id":"179","name":"SP 303 - How to share your documents?","descriptionHtml":"<p>1) Open our application. 2) Find the camera icon at the bottom. 3) Take a photo of your document by using the camera screen that opens. 4) The system will automatically scan your document. 5) If you wish, you can share your documents by tapping the “Share” button in the upper right corner.</p>","callToAction":"SP 303 - How to share your documents?","introHtml":"<p>It describes in detail ''How to share your documents?''</p>","icon":10576,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[22],"key":""},{"id":"180","name":"SP 304 - How to scan QR Code?","descriptionHtml":"<p>1) Open the application. 2) Tap the camera icon at the bottom. 3) Swipe the camera screen from left to right 2 times. 4) Scan the QR code.</p>","callToAction":"SP 304 - How to scan QR Code?","introHtml":"<p>It describes in detail How to scan QR Code?</p>","icon":10584,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[22],"key":""},{"id":"181","name":"SP 305 - How to send fax?","descriptionHtml":"<p>1) Open our application. 2) Find the camera icon at the bottom. 3) Take a photo of your document using the camera screen that opens. 4) The system will automatically scan your document. 5) Click the fax icon in the upper right corner to open the fax menu. 6) Enter the information of the person you want to send fax. 7) Tap the “Send” button at the bottom of the page.</p>","callToAction":"SP 305 - How to send fax?","introHtml":"","icon":10585,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10585","groups":[22],"key":""},{"id":"182","name":"SP 306 - How to scan business cards?","descriptionHtml":"<p>1) Open our application. 2) Find the camera icon at the bottom. 3) Select “card” from below camera modes. 4) Scan your business card. 5) The system will automatically read the information on the card and fill in the appropriate fields. 6) Check the information and click “Done”.</p>","callToAction":"SP 306 - How to scan business cards?","introHtml":"<p>Describes How to scan business cards</p>","icon":10586,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","groups":[22],"key":""},{"id":"183","name":"SP 307 - How to cancel your subscription","descriptionHtml":"<p>We’d like to help, but the subscription is managed by Apple not by us. Therefore, you should cancel it from your iTunes account. There is a support article about how to manage Apple subscriptions: <a href=\"https://apps.apple.com/account/subscriptions\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://apps.apple.com/account/subscriptions</a> By the way, so sorry to hear you leave. Could you tell us, what was wrong with the app, why did you decide to leave? Just asking to improve our app and serve you better. Thanks for reaching out. Hope this helps. Have a great day.</p>","callToAction":"SP 307 - How to cancel your subscription","introHtml":"","icon":10578,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[22],"key":""},{"id":"184","name":"SP 308 - How to get a refund?","descriptionHtml":"<p>Please don't worry. You can be sure that our teams will help you.</p>","callToAction":"SP 308 - How to get a refund?","introHtml":"","icon":10580,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10580","groups":[22],"key":""},{"id":"96","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[26],"key":""},{"id":"141","name":"VPN 101 - How to cancel your subscription ?","descriptionHtml":"<p>We’d like to help, but the subscription is managed by Apple not by us. Therefore, you should cancel it from your iTunes account. There is a support article about how to manage Apple subscriptions: <a href=\"https://apps.apple.com/account/subscriptions\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://apps.apple.com/account/subscriptions</a> By the way, so sorry to hear you leave. Could you tell us, what was wrong with the app, why did you decide to leave? Just asking to improve our app and serve you better. Thanks for reaching out. Hope this helps. Have a great day.</p>","callToAction":"VPN 101 - How to cancel your subscription ?","introHtml":"","icon":10469,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[27],"key":""},{"id":"142","name":"VPN 102 - How to change your subscription?","descriptionHtml":"<p>You can see our monthly and weekly subscription options from your iTunes account. You can switch to a desired package by selecting from that list. There is a support article about how to manage Apple subscriptions: <a href=\"https://support.apple.com/en-us/HT202039\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://support.apple.com/en-us/HT202039</a> Thanks for reaching out. Hope this helps. Have a great day.</p>","callToAction":"VPN 102 - How to change your subscription?","introHtml":"","icon":10469,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[27],"key":""},{"id":"143","name":"VPN 103 - Report a bug","descriptionHtml":"","callToAction":"VPN 103 - Report a bug","introHtml":"","icon":10469,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[27],"key":""},{"id":"144","name":"VPN 104 - Having a connection problem? Please write to us","descriptionHtml":"","callToAction":"VPN 104 - Having a connection problem? Please write to us","introHtml":"","icon":10468,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[27],"key":""},{"id":"190","name":"VPN 501 - Having a connection problem? Please write to us","descriptionHtml":"","callToAction":"VPN 501 - Having a connection problem? Please write to us","introHtml":"","icon":10587,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10587","groups":[27],"key":""},{"id":"191","name":"VPN 502 - How to cancel your subscription?","descriptionHtml":"<p>We’d like to help, but the subscription is managed by Apple not by us. Therefore, you should cancel it from your iTunes account. There is a support article about how to manage Apple subscriptions: <a href=\"https://apps.apple.com/account/subscriptions\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://apps.apple.com/account/subscriptions</a> By the way, so sorry to hear you leave. Could you tell us, what was wrong with the app, why did you decide to leave? Just asking to improve our app and serve you better. Thanks for reaching out. Hope this helps. Have a great day.</p>","callToAction":"VPN 502 - How to cancel your subscription?","introHtml":"","icon":10578,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[27],"key":""},{"id":"192","name":"VPN 503 - How to get a refund?","descriptionHtml":"<p>Please don't worry. You can be sure that our teams will help you.</p>","callToAction":"VPN 503 - How to get a refund?","introHtml":"","icon":10580,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10580","groups":[27],"key":""},{"id":"93","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"137","name":"FX 101 How to cancel your subscriptions?","descriptionHtml":"<p>We’d like to help, but the subscription is managed by Apple not by us. Therefore, you should cancel it from your iTunes account. There is a support article about how to manage Apple subscriptions: <a href=\"https://apps.apple.com/account/subscriptions\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://apps.apple.com/account/subscriptions</a> By the way, so sorry to hear you leave. Could you tell us, what was wrong with the app, why did you decide to leave? Just asking to improve our app and serve you better. Thanks for reaching out. Hope this helps. Have a great day.</p>","callToAction":"FX 101 How to cancel your subscriptions?","introHtml":"<p>Provides information on how to cancel a fax subscription</p>","icon":10469,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"147","name":"FX 101 How to cancel your subscriptions?","descriptionHtml":"","callToAction":"FX 101 How to cancel your subscriptions?","introHtml":"","icon":10550,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"138","name":"FX 102 How to change your subscription ?","descriptionHtml":"<p>You can see our monthly and weekly subscription options from your iTunes account. You can switch to a desired package by selecting from that list. There is a support article about how to manage Apple subscriptions: <a href=\"https://support.apple.com/en-us/HT202039\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://support.apple.com/en-us/HT202039</a> Thanks for reaching out. Hope this helps. Have a great day.</p>","callToAction":"FX 102 How to change your subscription ?","introHtml":"<p>Provides information on how to change the fax subscription</p>","icon":10469,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"140","name":"FX 104 Did your fax fail? Please contact us","descriptionHtml":"<p>Please share your experience with us.</p>","callToAction":"FX 104 Did your fax fail? Please contact us","introHtml":"","icon":10472,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"102","name":"How to Cancel your subscriptions?","descriptionHtml":"<p>We’d like to help, but the subscription is managed by Apple not by us. Therefore, you should cancel it from your iTunes account. There is a support article about how to manage Apple subscriptions: <a href=\"https://apps.apple.com/account/subscriptions\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://apps.apple.com/account/subscriptions</a> By the way, so sorry to hear you leave. Could you tell us, what was wrong with the app, why did you decide to leave? Just asking to improve our app and serve you better. Thanks for reaching out. Hope this helps. Have a great day.</p>","callToAction":"How to Cancel your subscriptions?","introHtml":"<p>Cancel Request</p>","icon":10469,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"97","name":"How to Record Calls?","descriptionHtml":"<p>Our application records your incoming and outgoing calls successfully. The only way to record a call on the iPhone is to make a 3-way call. Here is how to record outgoing calls; 1) Open Call Recorder Save & Listen 2) Enter the number or use contacts 3) Tab the call button 4) The system will call our system number after than system will call your entered number 5) Tab Merge Call Button - How to record video: <a href=\"https://youtu.be/Jn0eD7RDb90\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://youtu.be/Jn0eD7RDb90</a></p>","callToAction":"How to Record Calls?","introHtml":"","icon":10466,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"98","name":"How to Record Incoming Calls?","descriptionHtml":"<p>1) When you receive a call, answer it and then 2) Open the Call Recorder - Save & Listen app 3) Tap the record button. And call the number that prompts up. You will have two simultaneous calls. 4) Tap \"Merge Calls\"Button - How to record incoming calls video: <a href=\"https://youtu.be/nqEypL8IDYI\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://youtu.be/nqEypL8IDYI</a></p>","callToAction":"How to Record Incoming Calls?","introHtml":"","icon":10469,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"110","name":"How to record your calls automatically?","descriptionHtml":"<p>It’s not technically possible to record calls automatically on iOS. Apple does not allow it. For this reason, we can record the call records by making a group call. Thanks for reaching out.</p>","callToAction":"How to record your calls automatically?","introHtml":"","icon":10469,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"117","name":"How to scan business cards?","descriptionHtml":"<p>1) Open our application. 2) Find the camera icon at the bottom. 3) Select “card” from below camera modes. 4) Scan your business card. 5) The system will automatically read the information on the card and fill in the appropriate fields. 6) Check the information and click “Done”.</p>","callToAction":"How to scan business cards?","introHtml":"","icon":10469,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"113","name":"How to scan documents?","descriptionHtml":"<p>1) Open our application. 2) Find the camera icon at the bottom. 3) Take a photo of your document by using the camera screen that opens. 4) The system will automatically scan your document. 5) If you wish, you can share your documents by tapping the “Share” button in the upper right corner.</p>","callToAction":"How to scan documents?","introHtml":"","icon":10469,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"115","name":"How to scan QR Code?","descriptionHtml":"<p>1) Open the application. 2) Tap the camera icon at the bottom. 3) Swipe the camera screen from left to right 2 times. 4) Scan the QR code.</p>","callToAction":"How to scan QR Code?","introHtml":"","icon":10550,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"118","name":"How to send fax?","descriptionHtml":"<p>1) Open our application. 2) Find the camera icon at the bottom. 3) Take a photo of your document using the camera screen that opens. 4) The system will automatically scan your document. 5) Click the fax icon in the upper right corner to open the fax menu. 6) Enter the information of the person you want to send fax. 7) Tap the “Send” button at the bottom of the page.</p>","callToAction":"How to send fax?","introHtml":"","icon":10469,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"116","name":"How to share your documents?","descriptionHtml":"<p>1) Open our application. 2) Find the camera icon at the bottom. 3) Take a photo of your document by using the camera screen that opens. 4) The system will automatically scan your document. 5) If you wish, you can share your documents by tapping the “Share” button in the upper right corner.</p>","callToAction":"How to share your documents?","introHtml":"","icon":10550,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"100","name":"How to share your records?","descriptionHtml":"<p>By pressing the “share” button on the registration line, you can share your records on the platform you want from the menu that appears.</p>","callToAction":"How to share your records?","introHtml":"","icon":10469,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"114","name":"How to sign documents?","descriptionHtml":"<p>1) Open our application. 2) Find the camera icon at the bottom. 3) Take a photo of your document using the camera screen that pops up. 4) The system will automatically scan your document. 5) Tap the “Add” button from the menu below. 6) Select the appropriate option from the screen that appears. 7) Add your signature.</p>","callToAction":"How to sign documents?","introHtml":"","icon":10469,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"99","name":"How to transcribe your records?","descriptionHtml":"<p>Please tap the “T” letter for transcribe your records. Pick the language in the menu. Upload your records to the system. Your records will reach you as soon as possible.</p>","callToAction":"How to transcribe your records?","introHtml":"","icon":10469,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"108","name":"I don't have my own country on the service list","descriptionHtml":"<p>Our application can record phone calls in all countries. There are dedicated phone numbers for some selected countries; Australia, Brazil, Canada, Denmark, Israel, Japan, Mexico, New Zealand, Norway, Portugal, Russia, South Africa, Spain, Sweden, Switzerland, Turkey, UK, USA. In countries other than this, the application still works. In this case, the app will record the call using an international recording number. Often, we are adding dedicated numbers to countries where the application is being heavily downloaded. We have to add that we have a fairly rapid expansion strategy.</p>","callToAction":"I don't have my own country on the service list","introHtml":"","icon":10466,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"103","name":"I was charged without my consent","descriptionHtml":"<p>The price of the app and the subscription information is clearly written at the first screen. And on the button (that you have to tap and enter your password) is written “Start Your Subscription”. We would like to help, but we have fixed costs to develop and deliver the application to you. So please be fair when you comment about an app. Thank you for your understanding.</p>","callToAction":"I was charged without my consent","introHtml":"","icon":10469,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"128","name":"IR 102 - How to record Incoming Calls? (Interview)","descriptionHtml":"<p>1) Answer the call 2) Open our app 3) Press the record button that appears on the screen. 4) Call our system number that appears on the screen. 5) Tap the “Merge Call” button.</p>","callToAction":"IR 102 - How to record Incoming Calls? (Interview)","introHtml":"","icon":10466,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"127","name":"IR 103 - How to record outgoing calls ? (Interview)","descriptionHtml":"<p>1) Open our application. 2) Tap the “Call Record” icon. 3) The system will call our system number after than system will call your entered number 4) Tap Merge Call Button</p>","callToAction":"IR 103 - How to record outgoing calls ? (Interview)","introHtml":"","icon":10466,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"145","name":"IR 104 - Your call recordings failed ?","descriptionHtml":"","callToAction":"IR 104 - Your call recordings failed ?","introHtml":"","icon":10466,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"146","name":"IR 105 - Merge Call Problems","descriptionHtml":"<p>In order to help you, we did a detailed research on the problem you are having about calling recording. As a result, we developed the following two solutions: 1. Update your mobile operator settings. Detailed explanation is available at the link here: <a href=\"https://support.apple.com/en-ca/HT201270\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://support.apple.com/en-ca/HT201270</a> 2. If there is no update request in the first method, you can call the customer support number of your mobile operator and say “I want my mobile operator settings to be updated”. When we recommend these solutions to other people who have this problem, we observe that the problem is mostly solved. We hope it helps you too. Have a nice day.</p>","callToAction":"IR 105 - Merge Call Problems","introHtml":"","icon":10508,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""},{"id":"112","name":"IR 201 - How to Record Video Calls?","descriptionHtml":"<p>1) Open our application. 2) Tap the video call icon. 3) Invite your friend to the meeting with the “Share” icon. 4) Enter the conversation by tapping the “Join” button.</p>","callToAction":"IR 201 - How to Record Video Calls?","introHtml":"","icon":10550,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"90","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"111","name":"Merge call problems","descriptionHtml":"<p>In order to help you, we did a detailed research on the problem you are having about calling recording. As a result, we developed the following two solutions: 1. Update your mobile operator settings. Detailed explanation is available at the link here: <a href=\"https://support.apple.com/en-ca/HT201270\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://support.apple.com/en-ca/HT201270</a> 2. If there is no update request in the first method, you can call the customer support number of your mobile operator and say “I want my mobile operator settings to be updated”. When we recommend these solutions to other people who have this problem, we observe that the problem is mostly solved. We hope it helps you too. Have a nice day.</p>","callToAction":"Merge call problems","introHtml":"","icon":10469,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"91","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://mad-duck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"109","name":"Records download problems","descriptionHtml":"<p>The download time is directly proportional to the length of your call record. 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